Privacy Policy

Ellson HVAC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including in connection with SMS communications.

We may collect personal information such as your name, phone number, email address, and service address when you interact with us, request services, or communicate with our team. This information may be collected through our website, service requests, forms, or other interactions with our business.

We use your personal information to provide and manage our HVAC services, schedule and confirm appointments, send service updates and notifications, respond to inquiries, and improve our overall customer experience. If you have opted in, we may also use your information to send promotional communications related to our services.

By providing your phone number and opting in through our website, forms, or other methods, you consent to receive SMS messages from Ellson HVAC. These messages may include appointment reminders, service updates, account notifications, and promotional offers if you have agreed to receive marketing messages. Message frequency may vary. Message and data rates may apply. Thank you for opting into SMS messages from <customer name>. For help, reply HELP. To opt out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary. Consent to receive SMS messages is not a condition of purchase.

We do not sell, rent, or share your personal information, including your phone number, with third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our business, such as scheduling systems or messaging platforms, provided they agree to keep your information confidential and use it only for authorized purposes.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

If you are a California resident, you have the right to request access to the personal information we collect about you, request corrections, or request deletion of your personal information, subject to applicable legal requirements. We do not sell personal information.

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Our website may contain links to third-party websites, and we are not responsible for the privacy practices or content of those sites.

We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Ellson HVAC CCB #220813
1110 Lincoln Street, The Dalles, OR 97058

havcnr1@gmail.com

541-288-3478